Hiring Domestic Workers through TADBEER Centers in UAE

Tadbeer centres are under Ministry of Human Resources and Emiratisation (MOHRE) to provide domestic workers services to families and businesses under the ministry's reduced set rates.

The first package provides services to hire domestic workers including cleaners, nannies, babysitters, drivers, gardeners, cooks and even private teachers from outside the country.

The cost of one-time recruitment in this package for employment of workers from the Philippines is Dh14,000, while the hiring cost for workers from Indonesia and Sri Lanka isDh15,000, Ethiopia Dh5,000, Kenya, Uganda Dh6,500 each, India Dh12,000, Bangladesh Dh7,000 and Nepal Dh14,500.

This price represents the maximum cost of recruitment, and does not include government fees related to issuing visas, residence, medical examinations, etc. Hiring prices will be revised every six months by the Ministry.

 Maid visa fees structure at Tadbeer Centre (Service charge extra)
Maid visa entry permit: Dh2742 (if the maid is out of UAE). If the maid is inside UAE: Dh3325.
Status change: Dh644, 
Visa Stamping (after entry): Dh5511 
Maid Visa renewal: Dh5767
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 + To apply maid visa through Tadbeer Center; callQusais (Al Nahda-2) Near Zulekha Hospital: 04-239 1302, 055 273 2295, 055-345 7829
Qusais (Al Nahda-2) Behind NMC Hospital: 056-8787641

 Bur Dubai: 04-358 6215, 055-9105757

 Hor Al Anz: (Deira): 04-265 8373, 050-715 0562

 Qusais (Damascus St): 04-258 6727, 054-300 5931

 For Collection & Delivery Service; call 055 273 2295, 055-345 7829
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Transfer fees, salaries
Transfer fees and monthly salaries are set by Tadbeer to include any and all of the licensing, ID, wages and other paperwork involved.

Transfer fees is Dh8,000 for Filipino, Indonesian and Sri Lankan workers, Bangladeshiworkers Dh4,500, workers from Ethiopia, Kenya and Uganda is Dh3,500, while the transfer fees for workers from India and Nepal is Dh6,000.

Salary: The client who selects this package will pay a fixed monthly salary of Dh2,500 for workers from the Philippines and Indonesia, Dh2,200 for workers from Sri Lanka and Dh2,250 for workers from Bangladesh, Kenya, Nepal, India while workers from Ethiopia and Uganda will be paid Dh2,300 per month until the end of the six-month period.

Hourly rates
This package allows families and businesses to hire help on hourly, daily, weekly or monthly basis. In this case, wages are set at standard rates, Dh120 for 4 hours, Dh200 for 8 hours, Dh1,120 for 7 days and Dh3,500 for 30 days (one month).

 Tadbeer centres will guarantee proper visa, orientation and training for the workers.

Services provided by Tadbeer centres will include conducting pre-arrival interviews with domestic workers to ensure that they understand their contractual rights, providing training and education to new workers, resolving disputes between workers and employers, and checking on worker accommodation.

This is first applicable in Dubai before being rolled out in the rest of the UAE later this year.

Why Tadbeer? 
Tadbeer centres have been established to make sure that people only use legitimate channels to hire help and don't mistreat domestic workers. Domestic worker rights will be enforced properly through these channels. Tadbeer will also ensure that families or sponsors don't get caught up in paperwork or legal issues.

Tadbeer centres provide the following services for domestic workers and the households employing them:

Facilitating interviews between domestic workers and employers

Helping with issuing visas, Emirates IDs, tickets and easy transfer of sponsorship
Providing medical examinations

Facilitating employers in getting health insurance for domestic workers

Training domestic workers to make sure they have the required skill sets

Holding orientation session for them to learn about traditions of the UAE

Domestic workers and employers can contact Tadbeer centres in case they have any issues or questions

Transporting them from the airport to the homes of their employers

Picking up domestic workers from the airport and transporting them to the employers.

Developing the workers' skills and educating them about UAE traditions.

Medical checks for domestic workers.

Health insurance for workers.

Point-of-contact for the worker and employer regarding any issue or enquiries.

Who are Domestic Workers?

  • Housemaid
  • Private sailor
  • Watchman and security guard
  • Household shepherd
  • Family chauffeur
  • Parking valet workers
  • Household horse groomer
  • Household falcon care-taker and trainer
  • Domestic labourer
  • Housekeeper
  • Private coach
  • Private teacher
  • Babysitter/nanny
  • Household farmer
  • Gardener
  • Private nurse
  • Private pro
  • Private agriculture engineer
  • Cook
How does it work?
Tadbeer hires domestic help from various countries bringing them into the UAE under the sponsorship of the ministry.

All their documents and legal work is completed in-house and they are trained and accommodated for at least six months. Their profiles are shared with matched families, and then Tadbeer facilitates interviews and further hiring procedures.

They also work with private firms to enable better supply of help across all categories, while making sure that all of the worker's rights are taken care of which include salary, accommodation, work hours, leave, annual leave and tickets. All private recruitment agencies are also required to register with Tadbeer.

Four options/packages?
First package: It relates to the recruitment of domestic workers from outside the country.

Second package: It applies to hiring domestic workers who are registered for a contractual period of six months. At the end of six months, the workers will be allowed to work as resident workers for their employers or host families, subject to the approval of involved parties.

Third package: It involves the temporary recruitment of domestic workers for a two-year period. The workers will not be allowed to work as resident workers for their employers or families after the set period.

Fourth package: It features a flexible system for employers, who can hire workers on an hourly, daily or weekly basis.

You can hire domestic help from any nationality, to do any category of work depending on what you need or for how long you need help. 

Temporary contract leading to family sponsorship
In this option, domestic help is hired by a family or a business under a temporary contract for six months during which time the workers would be under the ministry's sponsorship. After the six-month period, if both parties agree, he or she can be fully transferred to family or business sponsorship for a longer contract.

Transfer fees and monthly salaries are set by Tadbeer to include any and all of the licensing, ID, wages and other paperwork involved. Transfer fees could be anywhere from 3,500 (for help from Ethiopia, Kenya and Uganda) or Dh6,000 (for Indian and Nepali help) to Dh8,000 (for Filipino, Indonesian and Sri Lankan workers). Fixed monthly salaries range from 2,300 to Dh2,500 based on the nationality of the worker. This has been set based on inter-governmental MoUs.

Tadbeer sponsorship throughout work term
This options is for those who don't want to transfer the sponsorship to themselves. The minimum salary limits are around the same and may differ based on nationalities.

Part-time or need-based services
This package allows families and businesses to hire help on hourly, daily, weekly or monthly basis. In this case, wages are set at standard rates, Dh120 for 4 hours, Dh200 for 8 hours, Dh1,120 for 7 days and Dh3,500 for 30 days (one month).

How to hire a maid or domestic worker through Tadbeer?

You can initiate your request for domestic help online.

While Tadbeer is yet to announce its official website, maids.cc is a portal that you could use to start the process off, and to get an idea of the requirements.

As you fill up your application, you will asked about the category of domestic worker you need, work hours, live-in or not and any other specific skill sets you are looking for. For example, if you need a babysitter or someone great in child-care, you can specify that.

After this, a number of profiles will be shared with you based on your specific requirements.

Once you have shortlisted some profiles, you can set up interviews with them at a Tadbeer centre. Tadbeer is solely responsible for this interview process and replacements in case the interview doesn't turn out fruitful.

Once you are happy with a particular interviewee, Tadbeer initiates contractual processes and payment requirements accordingly. The worker also has to agree to the contractual terms of the employer in such case.

All basic rights of the worker will be taken care of by Tadbeer within the contract. The worker can raise a complaint or issue with the Tadbeer at any time, thereby ensuring that he or she is happy with her employer and work situation.

However, Tadbeer also makes sure employers are happy with their choice. Families as employers can replace a worker immediately in case of disagreements. They are also not liable for any legal issues arising out of the worker's misdemeanours, if any.

Requirements to open a Tadbeer centre

Director of the centre must be an Emirati over the age of 21.

Proposed locations for centres must be on the ground floor, have an area of minimum 4,000 square feet and be fitted out according to a design set by the ministry.

Applications coming from the ministry's staff or relatives of the first degree will be disqualified.

Applicants must provide the ministry with a bank guarantee of not less than Dh500,000.

New proposal for domestic worker provides
A weekly day off, 30 days of annual paid leave, the right to retain personal documents including passport, ID card and work permit, besides daily rest of at least 12 hours, including at least eight consecutive hours are among rights that the UAE plans to assure domestic workers.

According to a copy of the draft law, domestic workers must be extended rights to equality and non-discrimination based on race, colour, sex, religion, political opinion or national or social sect.

The rules also extend safeguards to domestic workers against physical and verbal sexual abuse, human trafficking and forced labour in keeping with UAE's laws and international conventions ratified by the country.

There are around 750,000 domestic workers in the UAE, making up nearly 20 per cent of the expatriate workforce, according to official statistics. As many as 65 per cent of them are based in Abu Dhabi, Dubai and Sharjah. They outnumber family members in 22 per cent of Emirati families.
Hiring fees can now be refunded fully or partly as per remaining period of contract

Domestic workers can be replaced or the hiring fees fully or partially refunded within the entire period of the two-year recruitment contract.
Licensed firms are now obliged to refund all or part of the hiring fees of domestic workers, as per the remaining period of the contract.

Full hiring fees will be refunded, or the worker is replaced as the employer wishes, during the first six month of the contract (probationary period) in the event of termination of the contract by the worker without a legal reason, quitting work without an acceptable reason, the worker’s lacking of fitness or inability to carry out his duties as required and agreed upon.

After the probationary period and up to the end of the recruitment contract, a part of the hiring fees will be refunded if the worker terminates the contract without a legal reason or quits work without an acceptable reason.

The amount refunded will be calculated on the basis of the remaining period of the contract. “For example, if an employer paid to a recruitment firm Dh15,000 as hiring fees and the work quit after 15 months of the two-year contract, the employer has the right to refund Dh5,625 for the remaining nine months of the contract.

Recruitment firms are obliged to refund the fees to the employer within a month of the date the employer returns the worker or reports his absence from work.

In the case of an employer specifically named a domestic worker to be recruited and the recruiting firm so did, no hiring fees will be refunded.

Tadbeer App allows users to access Tadbeer centres’ services and related information around the clock from any location, using smart devices.

 Address of Tadbeer Centre in Dubai

Main Office, Dubai
Umm Suqeim Street, Al Barsha 2nd
MSA Showroom No.1 - Dubai
Web: www.maids.cc

Mountain Gate Center for Domestic Workers
Al Nahda-1, Qusais
Tel. 04-2666654, 04-2666652

Tadbeer Housekeeping Co
Tadbeer Service Center, Indigo Sky Bldng, Exit 41, Dubai.
Tel. + 971 4 706 0100
Web: www.biznessuae.com
Tadbeer Centre, Al Muraqabat
Al Maktoum Street, Safeer Supermarket Building, Behind Al Reef Mall

 Tadbeer Centre, Abu Hail
Opposite Emirates NBD

 Tadbeer Centre at Damascus Street 
Al Qusais Plaza building, Near Dubai Residential Oasis

 AL SAADA CENTER | TADBEER, AJMAN
Ajman City, UAE
Tel. +971 67400029
Web:www.tadbeeralsaada.com

 Address of Tadbeer Centre in Abu Dbabi
TAHEED
Deerfields Mall - Abu Dhabi
Tel. 02-5504262
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