Dubai's paperless society Initiative

A total of 88 Dubai Government services are now being provided through a single digital application – DubaiNow.

the 15 entities that have made significant progress on their digital transformation as part of the Dubai Paperless Strategy are: Dubai Land Department (DLD), The Roads and Transport Authority (RTA), Knowledge and Human Resources Authority (KHDA), Dubai Airports, Dubai Police, Dubai Electricity and Water Authority (DEWA), Department of Economic Development (DED), Department of Tourism and Commerce Marketing (DTCM), Dubai Courts, Dubai Municipality (DM), Dubai Public Prosecution, Dubai Health Authority (DHA), Community Development Authority, the Federal Authority for Identity & Citizenship (FAIC) – Dubai, and Dubai Customs.

DubaiNow App related contact Centre: 600560000


In line with the Dubai Paperless Strategy, after 2021, government entities will no longer issue or request paper documents from customers for any transaction, while government employees will also stop issuing or processing paper in key or supporting internal operations. 

No longer will you have to present physical copies of documents to government organisations; they will instead have it all online, connected to your online identification transferred through your smartphone and stored on a cloud. You won’t even have to be in the country, or visit government offices in person, speeding up previously time consuming processes. Dubai intends to be the first city in the world to go completely paperless, the concept was first thought up by British-American information scientist Frederick Wilfried Lancaster in 1978.

DubaiNow app, was launched to offer over 55 smart services from 22 government offices in one platform. The UAEPASS also unified government services, allowing users to securely identify themselves and sign documents through smartphone-based authentication.

How DubaiNow app redefines residents' experiences?

App services for first-time drivers, car owners

>Obtaining a driver's licence

>Finding a car

>Sealing the deal with a buyer (complete with documents)

>Buying insurance

>Car registration

>Viewing financing options

Online services for residents moving to a new place

>Searching for a new house

>Completing all transactions related to rent and contracting

>Registering for Dubai Electricity and Water Authority services

>Availing of Internet and telephone services

>Availing of move-in services (cleaning, painting, etc.)