RTA 24/7 smart customer service counters

Roads and Transport Authority launched I-Counter, a mini smart and integrated customer service centre, which can be easily relocated.

Similar to smart kiosk, the I-Counter enables clients to make self-service transactions round-the-clock, processing all transactions that can be availed via the Smart Kiosk, except for cash payment and printout of transactions.

Services offered through the I-Counter include making inquiries, payment of traffic fines, licensing/renewing of vehicle registration, and issuing/renewing driver license.

They also include issuing of replacement of a lost vehicle registration card, certificate of vehicle ownership/non-ownership, replacement of a lost driver licence, insurance premium reimbursement certificate, and clearance certificate.

Launching the new facility that serves customers in five languages (Arabic, English, Malayalam, Urdu, and Chinese).

In the first phase, four machines will be deployed at Umm Ramool customer happiness centre, three at Deira customer happiness centre, another three in Dubai Ferry and a similar number in the Smart Bus.

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