How to Disconnect DEWA supply and Refund Deposit through online?

You can apply for DEWA supply disconnection and deposit refund through DEWA App and website www.dewa.gov.ae
You can create account using UAE Pass/Dubai ID.

Request for Refund
Online Procedure
Step 1: Log in with User Id and password.

Step 2: Select the contract account.

Step 3: Select refund option

Step 4: Enter required information

Step 5: Submit request

You will receive an SMS & Email with notification number.

Customer Happiness Counter Procedures

Step 1: Notify DEWA:

Notify through email/fax or personal visit at Customer Happiness Centre following details i.e.

Customer Account Number.
UAE Mobile Number.
Emirates ID.
In case of Companies: Authorization Letter from company duly stamped and signed.

Step 2 : You will receive SMS/ Email with notification number.

Step 3: Refund will be processed via Cheque (cheque will be delivered by courier company).

For more information about this service, view the frequently asked questions.

Fees:
Refund through Western Union = AED 18.37 or 1 % of total refund amount ( whichever is higher)
Refund through IBAN = No fee
Refund through cheques = AED 20
VAT will be charged as applicable

Login / Registration: Required for online requests.
Not required for requests made through Customer Happiness Centers.
-------------------------------
In case of an Electricity / Water Technical incident, please use Smart Response or call on 991 round the clock.
DEWA Whatsapp Support: +971-4-601-9999



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