You can apply for DEWA supply disconnection and deposit refund through DEWA App and website www.dewa.gov.ae
You can create account using UAE Pass/Dubai ID.
Request for Refund
Online Procedure
Step 1: Log in with User Id and password.
Step 2: Select the contract account.
Step 3: Select refund option
Step 4: Enter required information
Step 5: Submit request
You will receive an SMS & Email with notification number.
Customer Happiness Counter Procedures
Step 1: Notify DEWA:
Notify through email/fax or personal visit at Customer Happiness Centre following details i.e.
Customer Account Number.
UAE Mobile Number.
Emirates ID.
In case of Companies: Authorization Letter from company duly stamped and signed.
Step 2 : You will receive SMS/ Email with notification number.
Step 3: Refund will be processed via Cheque (cheque will be delivered by courier company).
For more information about this service, view the frequently asked questions.
Fees:
Refund through Western Union = AED 18.37 or 1 % of total refund amount ( whichever is higher)
Refund through IBAN = No fee
Refund through cheques = AED 20
VAT will be charged as applicable
Login / Registration: Required for online requests.
Not required for requests made through Customer Happiness Centers.
-------------------------------
In case of an Electricity / Water Technical incident, please use Smart Response or call on 991 round the clock.
DEWA Whatsapp Support: +971-4-601-9999
You can create account using UAE Pass/Dubai ID.
Request for Refund
Online Procedure
Step 1: Log in with User Id and password.
Step 2: Select the contract account.
Step 3: Select refund option
Step 4: Enter required information
Step 5: Submit request
You will receive an SMS & Email with notification number.
Customer Happiness Counter Procedures
Step 1: Notify DEWA:
Notify through email/fax or personal visit at Customer Happiness Centre following details i.e.
Customer Account Number.
UAE Mobile Number.
Emirates ID.
In case of Companies: Authorization Letter from company duly stamped and signed.
Step 2 : You will receive SMS/ Email with notification number.
Step 3: Refund will be processed via Cheque (cheque will be delivered by courier company).
For more information about this service, view the frequently asked questions.
Fees:
Refund through Western Union = AED 18.37 or 1 % of total refund amount ( whichever is higher)
Refund through IBAN = No fee
Refund through cheques = AED 20
VAT will be charged as applicable
Login / Registration: Required for online requests.
Not required for requests made through Customer Happiness Centers.
-------------------------------
In case of an Electricity / Water Technical incident, please use Smart Response or call on 991 round the clock.
DEWA Whatsapp Support: +971-4-601-9999
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+ Fishing in the UAE. Fishing laws, licensing and seasons
+ Indians and Pakistanis having US, UK or Schenegen visa can get Saudi visit visa on arrival
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+ When can UAE Police/Court seize your passport?
+ How to file a civil case in the UAE?
+ Birth, Death Certificate Procedures in Dubai
+ FTA Approved Tax Agent
+ UAE residents can go visa free or just with an e-visa
+ What is UAEPASS?
+ UAE: What is insolvency law?
+ Alcohol licence in the UAE
+ Emiratis can get India visa on arrival
+ Apply for jobs through MOHRE website
+ OCI Registration Service - Overseas Citizen Of India Cardholder
+ OWWA for Filipino expat workers: Pay your $25 biennial fees online or via app
+ Abu Dhabi road toll gates
+ Free SIM card for every tourist in Dubai
+ Tourist Destinations in Dubai
+ Know the Location: Al Barsha, Dubai
+ Electronic Family Book for UAE citizens and residents
+ Al Kifaf Municipality Centre offers services round the clock
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+ How to get UAE citizenship?
+ TAMM service centers in Abu Dhabi
+ Overseas Filipino Workers (OFW) e-Card
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+ Pakistan eases visa policy; e-Visa for 175 countries
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+ A guide to moving to Dubai with children
+ Management Skills Placement Test for Consulting License in Dubai
+ Employer should bear Health Insurance Cost in UAE
+ DHA licence of expats won’t be cancelled on their exit
+ Bahrain Tourist Visa
+ Marriage Solemnization at Indian Consulate
+ Tips to avoid job scams and Fakes Certificates
+ How to settle UAE bank loan from outside the country?
+ Two year 'Visiting Doctor's Licence' in Dubai
+ Qualifications to be a teacher in UAE
+ Good conduct certificate must for teachers in UAE
+ Top 10 Passports in the World, UAE passport ranked the most powerful
+ Driving License formalities in Dubai, UAE
+ Driving License Validation Letter from RTA (Dubai)
+ Driving License attestation from Indian Consulate
+ No need driver's licence test for drivers from these countries
+ Verify your Dubai Visa before travel
+ Verify your Abu Dhabi Visa before travel
+ UAE Alcohol Law
+ Death Cases and formalities at different departments in Dubai
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+ Death Cases and formalities at different departments in Saudi Arabia (KSA)
+ Duel Citizenship option in European Countries
+ Visa-free European travel destinations from UAE
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