You can apply for DEWA supply disconnection and deposit refund through DEWA App and website www.dewa.gov.ae
You can create account using UAE Pass/Dubai ID.
Request for Refund
Online Procedure
Step 1: Log in with User Id and password.
Step 2: Select the contract account.
Step 3: Select refund option
Step 4: Enter required information
Step 5: Submit request
You will receive an SMS & Email with notification number.
Customer Happiness Counter Procedures
Step 1: Notify DEWA:
Notify through email/fax or personal visit at Customer Happiness Centre following details i.e.
Customer Account Number.
UAE Mobile Number.
Emirates ID.
In case of Companies: Authorization Letter from company duly stamped and signed.
Step 2 : You will receive SMS/ Email with notification number.
Step 3: Refund will be processed via Cheque (cheque will be delivered by courier company).
For more information about this service, view the frequently asked questions.
Fees:
Refund through Western Union = AED 18.37 or 1 % of total refund amount ( whichever is higher)
Refund through IBAN = No fee
Refund through cheques = AED 20
VAT will be charged as applicable
Login / Registration: Required for online requests.
Not required for requests made through Customer Happiness Centers.
-------------------------------
In case of an Electricity / Water Technical incident, please use Smart Response or call on 991 round the clock.
DEWA Whatsapp Support: +971-4-601-9999
You can create account using UAE Pass/Dubai ID.
Request for Refund
Online Procedure
Step 1: Log in with User Id and password.
Step 2: Select the contract account.
Step 3: Select refund option
Step 4: Enter required information
Step 5: Submit request
You will receive an SMS & Email with notification number.
Customer Happiness Counter Procedures
Step 1: Notify DEWA:
Notify through email/fax or personal visit at Customer Happiness Centre following details i.e.
Customer Account Number.
UAE Mobile Number.
Emirates ID.
In case of Companies: Authorization Letter from company duly stamped and signed.
Step 2 : You will receive SMS/ Email with notification number.
Step 3: Refund will be processed via Cheque (cheque will be delivered by courier company).
For more information about this service, view the frequently asked questions.
Fees:
Refund through Western Union = AED 18.37 or 1 % of total refund amount ( whichever is higher)
Refund through IBAN = No fee
Refund through cheques = AED 20
VAT will be charged as applicable
Login / Registration: Required for online requests.
Not required for requests made through Customer Happiness Centers.
-------------------------------
In case of an Electricity / Water Technical incident, please use Smart Response or call on 991 round the clock.
DEWA Whatsapp Support: +971-4-601-9999
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+ OCI Registration Service - Overseas Citizen Of India Cardholder
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+ Good conduct certificate must for teachers in UAE
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