UAE Labour Law: How to file a complaint if I am not paid for overtime work?

Are you working overtime and not getting paid for the extra hours? If that is the case, the Ministry of Human Resources and Emiratisation (MoHRE) is reminding workers that a Secret complaint can be made against employers.

Article 65 of the UAE Labour Law states that the maximum number of working hours for adult workers shall be eight hours per day, or 48 hours per week. However, the number of hours may be increased to nine hours per day for people employed in trade, hotels, cafeterias, security and other similar jobs as stipulated by the ministry.

Furthermore, the daily number of working hours may be reduced for strenuous or harmful works and such by virtue of a decision from the Minister of Human Resources and Emiratisation, according to the labour law.

The labour law in the UAE states that employees working overtime shall be paid extra money by 25 per cent of their salary in case of working until 9pm, and by an additional 50 per cent from 9pm until 1am.
Employees who do not get paid their dues for additional working hours can register a secret salary complaint without revealing their identity by clicking on the link:

https://eservices.mohre.gov.ae/enetwasal/login.aspx?lang=eng

And then choose the option of salary complain.

All employees are eligible for overtime payments including retail sector, beauty salon....

Article 69
Effective overtime working hours may not exceed two hours per day, unless such work is necessary for the prevention of the occurrence of a colossal loss, a serious accident or the removal or mitigation of the consequences thereof.

Article 70
Friday shall be the ordinary weekly rest for all workers with the exception of the daily worker. Should the circumstances require that the worker work on this day, the worker shall be entitled to a substitute rest day, or to the basic wage for the ordinary working hours in addition to 50 per cent at least of wages.

There are three ways for employees to file a complaint:

From MoHRE mobile application
From MoHRE web site
By calling 80060, choose 3 and then press 2 after the language option
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Working hours are eight hours a day or 48 hours a week. However, for persons or employees in trade, hotels, and restaurants, the daily working hours may be increased to nine hours. For overtime work, the employee is entitled to an amount equivalent to the wage paid for ordinary working hours, plus 25 per cent. Overtime may not exceed two hours per day unless necessary. 

Frequently Asked Question

Q: I would like to know the basis of calculating overtime? Is it calculated as per the basic salary or the full salary per month?
A: Overtime pay based on gross salary
According to Articles 67 and 68 of the federal labour law, the basis of calculating the overtime pay is the normal hourly rate which is the gross rate.

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